Technical FAQ
Our goal is to repair instruments in 10 working days or less. (This does not include the time it takes to ship the product to and from our loading dock). If your instrument has been at Intoximeters for an extended period of time, Contact Technical Services (800-451-8639) to get more information about the repair. Please have the instrument model, instrument serial number and customer name available for quick look up.
Generally, we fax or email you the estimate and the response can be returned by fax or email. If you wish to respond by phone, contact Customer Service through our main number (314-429-4000).
Factory Recertification is available by appointment only.
Download the reservation form from the link below, complete all sections, and fax it to us at (314) 429-4170.
Both the instrument(s) needing repair and a copy of a completed service Return Material Authorization (RMA) form should be sent to Intoximeters. The RMA form must include a detailed description of the problem(s) you are experiencing and any other information you feel may be helpful.
To expedite the repair of your instrument, the completed service RMA form should include a Purchase Order and/or the name of the person authorizing the repair. If an instrument is received without a service RMA form, there may be a delay in initiating repairs. View the Forms & Catalogs section of our website for the correct form or you can contact Customer Service at (314) 429-4000.
You can fill out the RMA on-line, print a copy to include in the shipment, and submit it electronically to the Technical Department.
OR
You can download an RMA form, fill it out by hand and include a copy in the shipment.
Address: Intoximeters, Inc.
2081 Craig Road
St. Louis, MO 63146
DO NOT SHIP ANY PERIPHERAL ITEMS SUCH AS PRINTERS, CABLES, GAS TANKS, ETC UNLESS SPECIFICALLY TOLD TO DO SO BY TECHNICAL SERVICES. More Information about shipping.
Use of a damp cloth is an acceptable method on exterior surfaces of the instrument. Special attention needs to be paid when cleaning the instrument so that moisture does not get onto the electronic circuit boards or into the internal sample path. There are certain disinfectant products that can be used. For more information, see the attached Cleaning Guidelines document. For information on cleaning and disinfecting your handheld Intoximeters instrument, see the Cleaning and Disinfecting document (updated March, 2020). <!--This is discussed more thoroughly in the attached document.-->
Intoximeters, Inc. does not claim to be an expert on infectious disease transmission, but it has developed two guides (Infection Control Cleaning and Disinfecting Intoximeters Handheld Instruments and Infection Control Cleaning and Disinfecting an Intoximeters Desktop Instrument) that list some of the concerns and commonsense steps that can be taken to reduce the likelihood of disease transmission while performing a breath alcohol test or while cleaning or disinfecting an Intoximeters, Inc. alcohol breath test instrument.
Additional information and directives on Coronavirus can be found through OSHA (3990-03 2020) or the CDC. The CDC has put out documentation for the maintenance on other types of breathing related equipment such as spirometers that may have helpful information on infections control measures.
Refer to this instructional video to learn how to set an advanced concentration on the True-Cal II: https://youtu.be/MhZJOnrK-jk
The flow rate of the tank can be changed by switching the valve on the regulator. See this instructional video for more information: https://youtu.be/opENnx56D7E
To learn how to empty, or drain, a dry gas cylinder, view this instructional video.
.
View this instructional video for a step by step tutorial of changing the battery in your True-Cal II.
