You must license the software.  Our software comes with a preconfigured 30 day evaluation cd key.   Upon the first run of the software you are asked to register.  The 30 day key is filled in and must be changed to the cd key you purchased.  Your CD Key is typically found inside the the front cover of the cd jacket in which you received the software media. Follow the accompanying instructions on how to license the product.

If this does not correct your issue please contact Customer Service.

From time to time Intoximeters will offer upgrades to our software products. A step by step instruction should accompany the software upgrade. Call Technical Services to inquire about what the latest release is and what may be coming in the near future.

Customer Service can inform you about the cost for such upgrades.

You need to purchase a device that converts your computer`s USB or PCMCIA port into a serial port.

The USB to serial adapters listed in our Instrument Data Cable section have been tested and determined to work well with Intoximeters instruments.

Other USB to serial adapters may not work with the Alco-Sensor IV or other instruments. We will update our list of supported converters as more information becomes available.

This is typically caused by a permissions issue, where the operator has logged onto the PC as a user without the proper access to necessary file locations to install software. To properly register and run Intoximeters software applications, anyone logging in as a user on the computer must have Administrator level, or FULL CONTROL permissions in two locations. Since many workplaces enforce Windows security levels, users of our applications may be prevented from making configuration changes or storing tests to the database. This can cause errors while registering the license for our applications. This may be detected by receiving a message “You have successfully registered” followed by a notification that you need to enter a CD key and register the software. This indicates that you have been denied permission to write to the Windows Registry.  Other symptoms of this same problem are listed below.

I cannot save the configuration changes I make.
Another indication of a registry permissions problem is if you are changing a configuration parameter such as Tank Lot Number and when you or another user logs in, the change you made seems to have not taken place.

When conducting a breath test, the printed data does not match what was entered.
If you are conducting test or downloading tests and they do not appear in the database, or you receive an error message indicating access is denied, this indicates that you do not have write access to the program folder which houses the database.

To cure any of the above symptoms, a network administrator needs to grant all users of our applications FULL CONTROL permissions in the registry at:

HKEY_LOCAL_MACHINESOFTWAREIntoximetersAS4 Total Recall (or AS4@Work, or
Intoxnet5)

And in the program folder at:

C:Program FilesAlcoSensor IV Total Recall,
C:Program FilesAlcoSensor IV @ Work, or
C:Program FilesIntoxNet 5
and IntoxNet 5.x.x.

The software you purchase from Intoximeters is generally for a single CPU license.  Once you have registered and installed the software on one computer, you are not able to register it again on another computer.

Of course, we understand that computers break down and have to be replaced and we will be happy to assist you with moving the software to a new computer.  You can contact us at 800-451-8639 and ask for Technical Services or Customer Service — either Department will be able to help.

If you need to expand your operations to run Intoximeters software on multiple computers, please contact Customer Service to order new licenses.

You must license the software.  Our software comes with a preconfigured 30 day evaluation cd key.   Upon the first run of the software you are asked to register. The 30 day key is filled in and must be changed to the cd key you purchased.  Your CD Key is typically found inside the the front cover of the cd jacket in which you received the software media. Follow the accompanying instructions on how to license the product.

If this does not correct your issue please contact Customer Service.

This is typically caused by a permissions issue, where the operator has logged onto the PC as a user without the proper access to necessary file locations to install software. To properly register and run Intoximeters software applications, anyone logging in as a user on the computer must have Administrator level, or FULL CONTROL permissions in two locations. Since many workplaces enforce Windows security levels, users of our applications may be prevented from making configuration changes or storing tests to the database. This can cause errors while registering the license for our applications. This may be detected by receiving a message “You have successfully registered” followed by a notification that you need to enter a CD key and register the software. This indicates that you have been denied permission to write to the Windows Registry.  Other symptoms of this same problem are listed below.

I cannot save the configuration changes I make.
Another indication of a registry permissions problem is if you are changing a configuration parameter such as Tank Lot Number and when you or another user logs in, the change you made seems to have not taken place.

When conducting a breath test, the printed data does not match what was entered.
If you are conducting test or downloading tests and they do not appear in the database, or you receive an error message indicating access is denied, this indicates that you do not have write access to the program folder which houses the database.

To cure any of the above symptoms, a network administrator needs to grant all users of our applications FULL CONTROL permissions in the registry at:

HKEY_LOCAL_MACHINESOFTWAREIntoximetersAS4 Total Recall (or AS4@Work, or
Intoxnet5)

And in the program folder at:

C:Program FilesAlcoSensor IV Total Recall,
C:Program FilesAlcoSensor IV @ Work, or
C:Program FilesIntoxNet 5
and IntoxNet 5.x.x.